Office correspondence means communication in writing on subject of mutual interest either within the organization or outside the organization and it takes the form of a letter, a circular, and a notice. The written communication sent through the post office or the messenger is called, “dak” or mail. When the ‘dak’ is received by an…
Tag: COMMUNICATION
Outline procedures for sending and receiving parcels
The correct procedure for sending your parcel via courier Many people send goods and other documents to their clients, colleagues, friends and business associates. Some also need to send parcels overseas on a regular basis. It is very important to select a reliable and trusted courier delivery service for smooth transportation of goods. Growth in…
Describe the services available for dispatching mail
Before despatching the mails, proper postage charges are calculated, depending on whether the posts are first class, or second class or recorded deliveries. Also to avoid any delays, I send the mails at the right time with the correct postage on it. Suspicious packages or mails are dealt with utmost care, and if found suspicious,…
Select appropriate types and sizes of stationery for a variety of uses
There are three types of information: Primary information which is the original or raw data; this is often referred to as your ‘source’. It is usually presented with little or no analysis. Examples of primary sources include: statistics, standards, legislation and company data. Secondary information usually takes raw data and analyses it and presents it in a…
Identify the various forms of business structure
Sole Proprietorships A sole proprietorship is perhaps the simplest of all the different types of business structures. Unlike LLCs and corporations, there are no papers to file and no fees to pay in order to set up a sole proprietorship. You are the sole owner of your business, and you simply have to begin business operations in…
Discuss the barriers of effective communication
Most Common Barriers to Effective Communication 1. Physical Barriers: this has to do with poor or outdated equipment used during communications, background noise, poor lighting, temperatures that are too hot or too cold. 2. Attitudes: emotions like anger or sadness can taint objectivity. Also being extremely nervous, having a personal agenda or “needing to be right no matter what”…
Identify factors affecting flow of communication
Presentation When a message has too much information, or when it is conveyed in a way that the receiver cannot understand, then that message is ineffective, according to the online employment resource Mind Tools. Communication needs to be condensed down to essential facts and then put into a form that the receiver can understand in…
Identify factors affecting the selection of communication channel
In today’s multichannel world, providing service through the channels that customers want has never been more vital. Obviously you need to deliver a consistent experience across every channel, but with resources tight, how you split agent time can be a juggling act. So it is important to understand what channels your customers are likely to…
Describe the various channels of communication used in the office
Face-to-Face Face-to-face or personal communication is one of the richest channels of communication that can be used within an organization. Physical presence, the tone of the speaker’s voice and facial expressions help recipients of a message interpret that message as the speaker intends. This is the best channel to use for complex or emotionally charged…