CARIBBEAN EXAMINATIONS COUNCIL
SECONDARY EDUCATION CERTIFICATE
EXAMINATION
OFFICE ADMINISTRATION
Paper 03/2–General Proficiency
1 1/2 hours
In addition to the 1 1/2 hours candidates are allowed 15 minutes to read through the paper. Writing MAY begin during this time.
INSTRUCTIONS TO CANDIDATES
- Candidates MUST use this answer booklet when responding to the questions. For EACH question write your answer in the space indicated and return the answer booklet at the end of the examination.
- Use the CASE to answer the questions.
DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO.
THE CASE
ACME Limited of 123 Hardhat Court, Arima, Trinidad and Tobago, is a thriving medium-sized construction company in existence for the past 20 years. With the construction boom at its peak in the country, ACME Ltd. needs to expand its operations. This means hiring more full-time staff for the office and for various work sites.
Answer ALL questions.
1. The management of ACME Limited has to decide on the most effective method of advertising for the new staff. As the clerk in the human resource department, you have suggested using the
(i) electronic media
(ii) newspapers
(iii) employment agencies
In the space below, discuss why you have selected the three methods above. You should include TWO advantages of using EACH method.
(i)_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
(ii)______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
(iii)______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
(6 marks)
A friend at the company has informed Kim Coker that new positions may soon be available. However, Kim is concerned about the
(i) hours that she may be required to work and
(ii) the qualifications needed for the posts.
2. Explain giving TWO reasons for EACH, why these concerns should be considered before applying for a position at the company.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
(4 marks)
3. The advertisement below appeared in the local newspaper. You have decided to apply for the position. In response to the job advertisement, write a cover letter to ACME Limited that would accompany the résumé.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
The extract below shows information on Kim Coker who is completing her résumé.
4. In the space below, suggest a layout for the résumé. Use the information given above, to include the appropriate headings and related details.
(10 marks)
5. Kim has submitted her application and has been invited to an interview in two weeks. Write THREE recommendations that would assist her in preparing for the interview.
(i)_______________________________________________________________________________________________________________________________________
(ii)______________________________________________________________________________________________________________________________________
(iii)______________________________________________________________________________________________________________________________________
(3 marks)
6. At the interview, Kim will be asked some questions by the interviewers. She asked you to help prepare her for the interview. Suggest ONE likely response to EACH of the three questions.
(3 marks)
7. At the interview, it is also possible for Kim to ask the interviewer some questions. Write THREE questions that she could ask the interviewer.
(i)_____________________________________________________________________________________________________________________________________
(ii)____________________________________________________________________________________________________________________________________
(iii)____________________________________________________________________________________________________________________________________
(3 marks)
ACME Limited completed its interviews and hired new staff. Kim Coker received a letter dates 3 December 2010 offering her a job as a clerk in the human resource department, starting 04 January 2011. Kim is preparing the letter of acceptance which was started below.
8. Complete the letter with the relevant information.
(5 marks)
9. On the first day at the office, Kim will have to attend an orientation session where she will be informed of her duties and responsibilities. Draft an email to Kim from the Human Resource Officer, Mr. Ford, inviting her to attend the session and highlighting THREE other pieces of information that will be discussed during the orientation and induction session.
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
(5 marks)
During the orientation and induction, Kim was informed that as part of her duties, she will be responsible for handling confidential files. She was presented with the following scenario.
10. Write a response to Rashad’s statement.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
(5 marks)
Total 50 marks
END OF TEST